Your 99ab Privacy Policy — Our Commitment to Data Protection

Transparency is the foundation of the 99ab Privacy Policy — we are clear about what data we collect. When you register or use our services, we collect two types of information: data you provide directly, and data collected automatically.

Information You Provide:

• Full name and date of birth (for identity verification)
• Bangladeshi mobile number (for registration and communication)
• Mobile banking details — bKash, Nagad, or Rocket number
• Copy of national ID or passport (for KYC verification)
• Messages and complaints sent to customer service

Automatically Collected Information:

• IP Address and Device Information
• Browser type and operating system
• Time spent on the platform and page visit history
• Transaction history and gaming activity records
• Cookies and Session Data

Please note that we only collect information that is strictly necessary to provide our services. Collecting excessive or irrelevant data goes against 99ab's Privacy Policy.

99ab uses your data only for specific, legitimate purposes. Your data is never used for unauthorized or unrelated activities. The primary reasons for data use under our Privacy Policy are outlined below:

• Account Management: For registration, login, and account verification
• Payment Processing: To complete deposits and withdrawals
• Customer Service: To resolve your questions and issues
• Security: To prevent fraud and unauthorized access
• Legal Obligations: To comply with KYC and AML regulations
• Service Improvement: To improve platform performance and user experience
• Promotional Communications: To send you offers with your consent

You can opt out of promotional messages at any time — simply let our support team know. Please note that account management and security-related communications cannot be turned off, as they are essential for your protection.

99ab never sells your personal data to third parties. In limited circumstances, data may be shared — always in your best interest and in compliance with applicable law:

• Payment Provider: To process transactions with mobile banking partners such as bKash, Nagad, and Rocket
• Identity Verification Service: With licensed verification providers to complete the KYC process
• Law Enforcement Agencies: Based on a court order or a valid legal request
• Technology Partners: With contracted service providers who operate the platform, under strict confidentiality agreements

99ab uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device. They do not steal your identity — they simply remember your preferences and session information.

You can manage or delete cookies through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working correctly.

99ab does not store your data indefinitely. Under our Privacy Policy, each category of data is retained for a defined period:

• Account Information: For the duration of account activity and up to 5 years after closure
• Transaction Records: Up to 7 years due to legal obligations
• KYC Documents: Up to 5 years after verification
• Customer Service Contact: Up to 2 Years
• Log Files and Technical Data: Up to 1 Year

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.

Under the 99ab Privacy Policy, you have several important rights regarding your personal data. Contact our support team to exercise any of these rights.

99ab uses state-of-the-art security technology to protect your data. Security is not just a policy — it is enforced at every level in practice:

• 256-bit TLS/SSL Encryption: All data transfers occur through encrypted channels
• Two-Factor Authentication (2FA): An extra layer of security for your account
• Firewall and Intrusion Detection: Suspicious activity is detected immediately
• Regular Security Audits: Regular audits conducted by third-party security experts
• Staff Training: All staff are regularly trained on data handling practices

99ab strictly does not provide services to anyone under the age of 18. Protecting the privacy of minors is our highest priority. We never knowingly collect or store data from anyone under 18.

If a minor has accidentally created an account and this comes to our attention, the account will be immediately closed and all collected data will be securely deleted. If you believe your child is using 99ab, please notify our support team immediately.

99ab reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:

• Notifications will be displayed on the platform
• An SMS will be sent to your registered mobile number
• The "Last Updated" date at the top of the page will be revised

Continuing to use 99ab after any changes takes effect means you accept the updated Privacy Policy. It is good practice to review the policy after each update.

If you have any questions, complaints, or data-related requests regarding this Privacy Policy, our support team is always ready to help. Our support agents will address any concerns you have in a straightforward manner.

Requests for data deletion, correction, or export are typically processed within 30 business days. For urgent matters, contact us directly via live chat — available 24 hours a day, 7 days a week.